Patient feedback from surveys

Mr Oliver is keen to develop and evaluate his patient care by running patient surveys for feedback on patient care and services.
Results of these surveys help Mr Oliver develop the best quality cosmetic surgery service to his patients and provide patient led information and treatment options with the highest level of service at all times.
View Mr Oliver’s patient survey results

Please review all the survey responses, there are no omissions or alterations as all comments both positive and negative are gratefully received and welcome to help improve future patient’s experience.

Results will open in a new window

Selection of feedback from patients about their experiences

The whole experience was excellent from start to finish .
11/6/2017 4:18 PM

Extremely pleased with the service provided, from start to finish. All the staff have been brilliant and the result of my ear operation is better than I ever expected. Thank you SO much.
11/1/2017 10:56 AM

As far as I’m concerned Mr Oliver did a miracle in transforming my breasts! I am very thankful and would highly recommend him ??
10/13/2017 8:05 PM

As a male, I have always been ashamed of having ‘man boobs’. I always wore baggy clothes. I never took my shirt off in public. I always wore a jacket, never just a shirt. Following Mr. Oliver’s surgery, which gave me a kick start, I have gone on to lose a stone to ‘compliment’ my breast surgery. Life has never been better! Without the boobs, I take a size smaller in shirts now, can wear tight tee shirts and don’t need the ‘security’ of a jacket. I had dieted before, but just had smaller man boobs. Now I don’t have man boobs! A huge thank you to Mr. Oliver (and his team). Life is good!!!
9/19/2017 10:20 PM

I very much enjoyed the whole process and would definitely recommend to a friend or family member. I could always get hold of someone and didn’t have to wait long for anything. I am very happy with everything. Thanks again, Lucy stansfield
7/26/2017 7:06 PM

I will be forever grateful for how he has changed my life, It has been a difficult 6 weeks but he has been so supportive along every step of the way. I think he is not only an excellent surgeon but has the personal qualities so lacking by many other medical professionals. He is truly gifted!!
7/7/2017 3:37 PM

I felt very comfortable with Mr Oliver and I have already recommended Mr Oliver to one of my Nephews, who has already had his Tummy Tuck, and a fantastic job I must say. I’m in the process of another one of my Nephews coming to see Mr Oliver in September reference the Tummy also. 🙂

7/7/2017 1:31 PM

Always wanted this procedure done took me 5 years to pluck up the courage was no different than going to the dentist fantastic result I am so pleased.

6/15/2017 12:30 PM

I am so happy with my treatment and care I received whilst at mount Stuart hospital, mr Oliver did an amazing job. Mr Oliver was fantastic explained everything to me before and after surgery, he was approachable and very easy to talk to, I would highly recommend Mr Oliver to anyone looking to have breast surgery. Thankyou Mr Oliver

6/14/2017 6:50 PM

The entire experience from my first consultation to operation and post ops has been amazing I’ve enjoyed the whole process ! And the outcome from before and after with my surgery is incredible. Highly recommend Mr Oliver and the whole team at mount Stuart.

6/10/2017 8:34 PM

It took me years to pluck up the courage to have this surgery. However the information I received from Mr Oliver from his website and him as a surgeon was clear and realistic. I felt confident that I wanted the surgery and now I can’t believe the results! My posture is better and my clothes fit comfortably! I would highly recommend Mr Oliver and his team to anyone thinking of having breat surgery.

6/6/2017 9:27 AM

A very happy customer, many thanks, Best wishes, Sharky

4/27/2017 10:28 AM

Fantastic treatment and fantastic results. The otoplasty has changed my life completely. Thank you so much.

4/24/2017 9:38 PM

Very happy with my surgery. Mr Oliver was very professional and made me feel at ease from start to finish. thank you 🙂

4/18/2017 8:34 PM

Everything went smoothly. I was treated amazingly pre and post surgery. Couldn’t of found a better surgeon or hospital. Everything you would ask for and more.

4/3/2017 6:28 PM

Very approachable, and took great care to ensure all aspects of surgery were fully understood. Access for additional consultations when needed, good follow through on post op surgery.

3/14/2017 10:21 PM

Everything was a great experience and I was particularly grateful for the aftercare and commitment of Mr Oliver to try to sort out an issue I had. I am very happy with the results.

3/9/2017 2:06 PM

Had an tummy tuck with liposuction. Mr Oliver made sure I knew all about the procedure. Would definitely recommend him to anyone who wanted surgery. I was very nervous on the day but he put me at ease. Hoping to lose a bit more weight so that I can have a little more tightened soon.
1/10/2017 6:27 PM

Very Professional, friendly and great results! Mr Oliver really understood my needs and helped me through the entire process. I am over the moon with my boobies! Thank you so much for everything.

1/4/2017 10:36 PM

I would definitely recommend Dr Oliver and his team . I am delighted with all the treatment I have had pre and post op which has been absolutely superb. I can not thank them enough as the operation has been life changing ! I can’t recommend Dr Oliver and his team highly enough.

12/13/2016 7:10 PM

Mr Oliver was beyond fantastic – he kept me calm throughout all of my meetings after realising I was very nervous. The results have changed my life completely, couldn’t recommen him enough!

10/18/2016 7:09 PM

I am very pleased that I chose Mr Oliver and the Exeter Medical Group. I felt informed and listened too and I am very happy with the results of my surgery. I would definitely recommend to others.

10/7/2016 9:52 PM

Dr Oliver was very professional and friendly at my consultation giving me all the information I needed before making a final decision. On the day of sugery I was very nervous and he was understanding of this and put my mind at ease. Would highly recommend him.

10/5/2016 11:37 AM

Mr Oliver I would recommend to anyone who needed advise or thinking of having any cosmetic surgery he makes you feel very comfortable and at ease. I am very pleased with my procedure and the after care has been excellent thank you to Mr Oliver and his team.

10/4/2016 9:37 PM

The treatment I received has been excellent and made such a positive difference to my self esteem. The care I received at the hospital was outstanding

9/26/2016 6:40 PM

I am much happier with my appearance since having the saggy skin removed from my eyelids. I put off having it done for a long time because I was nervous of going through the procedure and worried about the outcome, but I am very pleased that I plucked up the courage to go ahead.

8/18/2016 8:58 PM

The care I received was excellent throughout and the results of the surgery far exceeded my expectations so naturally I am extremely delighted.

6/30/2016 5:20 PM

Caring and professional.

6/8/2016 10:08 PM

My experience from the first consultation with Mr Oliver through the surgery at Mount Stuart to the post-surgery appointments were outstanding. Every part of the process was explained thoroughly and I was made to feel so safe and comfortable under the care of Mr Oliver and his team. I will and have already recommended Mr Oliver to friends and I am so impressed by my surgery. Thank you

3/2/2016 4:47 PM

I am very pleased, I can see more and feel more confident. Recovery is very fast and not painful. I have recommended Mr Oliver to my friends.

1/25/2016 12:43 AM

Extremely pleased with my results and all the care and aftercare i have received, will definitely recommend Mr Oliver

1/22/2016 6:02 PM

Mr Oliver was fantastic, realistic in his promises, which resulted in an outcome that far exceeded my expectations and I am very happy with the outcome to date. —————————————————————————————————————————————————— The Nuffield Exeter was “Poor” from the pre op admin to the staff service and abilities post op. Communication was zero between staff. On the whole the individuals were nice people I’m sure but amateur and displayed little understanding of a modern private service that cost the patient £8k for an overnight stay in respects to basic customer service and courtesy. The facilities were basic, not especially clean (photo’s available), nothing worked properly from the light fixtures and fittings to the weighing scales without glass. I put this and the fact I saw about 20 different staff members in my 26 hour stay down to poor management and lack of quality control. Having said all of that, I am grateful and assume by the outcome the Theatre Team and facilities were up to scratch for Mr Oliver as i am delighted by the outcome and I’m sure time will heal the Scars left by my stay at The Nuffield Exeter.

1/19/2016 4:31 PM

I was so well looked after by Mr Oliver and the staff. Im very happy with the care and would definatly choose to see Mr Oliver if I wanted anything else cosmetic.

1/15/2016 3:35 PM

Thank you

1/11/2016 4:55 PM

From the first moment that we met Mr Oliver he inspired confidence. He took time to explain everything. No consultations have ever been rushed and all my questions have been answered fully. Care after surgery has been excellent. I am thrilled with the results of the breast reduction and I would have no hesitation in recommending Mr Oliver and the team to any of my friends.


1/10/2016 6:46 PM

Hi – This operation was so successful for me as it was a team project. I had lost around 11 stone. Prior to the operation giving up alcohol with the help of an international recovery group. During the weight loss Woodbury Park Gym and 1:1 Personal Training with Leah Akford. The RD&E was far better than I expected and much cheaper than the private hospital. Post op Manual Lymphatic Drainage carried out by Susan Fishwick to bring the swelling down. Being allowed back into training after just 3 weeks supervised by my Trainer. Laser Scar Treatment by Dr Downs. Learning a new body posture with 1:1 Pilates with Gemma Marks and Chiropractic Treatment by Mark Evens. Finally Christian Tannery Photography. My trainers idea as I had little perception of how the new me looked. Professional photos helped me to start learning to like myself again. This all took a little over 15 months but has completely transformed my life. It was not as hard as it seams. Just stop weighing yourself and work on fitness and the rest falls into place.
1/4/2016 3:38 PM

The whole process was made as easy as possible. Everyone I came into contact with were so polite and nothing was too much trouble. The RD and E staff were also brilliant and m stay there was great. A huge thank you to everyone and in particular to Mr Oliver and his team.

12/10/2015 8:05 AM

Very happy with the out come would recommend mr Oliver and his team.

12/2/2015 2:09 PM

received excellent care and advice throughout couldn’t of asked for anything more! thank you

11/25/2015 5:10 PM

I wish I could have scheduled more time with Mr Oliver with my appointments.

11/21/2015 8:38 PM

Mr Oliver understood straight away what I needed and the result is exactly what I wanted, very happy customer :O) would highly recommend him and the very patient and understanding nurses that were there to care for me before and after surgery, even the anesthetist spent time to make sure I knew what was going to happen and help in any way. A big thanks too all who helped me achieve my goal, at last I feel like a woman :O)

11/19/2015 11:15 AM

I understand that there is a poor success rate from men seeing Mr O initially and getting to the correct size for surgery. When I was given a target I engaged a Personal Trainer Leah Ackford at Woodbury Park. She heavily managed my change of shape doing loads of work on core muscles and diet. In my case I was not eating enough to build muscle to burn fat. She also managed my Rehab from three weeks out which I know is very early. It was very successful as I kept muscle tone and did not add weight. I would highly recommend them. Also used a manual lymphatic drainage specialist. This was very effective. I used Susan Fishwick in Budleigh. She has a Hivamat 200 machine which is very effective at clearing drainage channels. My only other observation would be the care and minimisation of the scar post op. I saw Dr Downs on another issue and he checked my scar. He recommended laser treatment that I had 7 days ago. The top layer of skin is now pealing away and looks much better. The skin bunching and connecting ridge are also subsiding. I would have liked more information on best practice in this area. Aside from that I would do it again in a heartbeat! I am happy to use my story and photos if you want to for publicity. No problem with mentioning that the problem was alcohol related, but I am not allowed to say that I am in AA. Many thanks.

11/18/2015 12:06 PM

I had pinnaplasty. The procedure was explained in words of one syllable from start to finish. All the staff on the day of the operation were efficient, kind and curtious. The operation it self went as described and I was “checked up on” post op with a phone call at home with the reassurance that if I had any concerns that it would be absolutely no problem to contact the Hospital ( not required in my case ). So pleased with the end result.

11/16/2015 4:00 PM

The only negative i would say is the fact that i had to chase up each step. I expect everyone was busy but to progress I ended up having to keep calling the secretary for info. Also the before and after photos took over 4 weeks to come following my appt with Mr Oliver…Little things but frustrating for the customer.

11/11/2015 10:54 AM

Great surgeon made me feel so comfortable about the process

10/19/2015 6:47 PM

I have to say that I received excellent care and all staff involved were very caring and nothing was to much trouble. I was made to feel very special. Thank you all so much.

8/25/2015 10:00 AM

Very impressed with the out come of the surgery i had. Mr Oliver reassured me through out the procedure. Thank you to all the team.

7/15/2015 4:54 PM

Mr Oliver was amazing from start to finish. I have already recommended him to friends!

7/14/2015 12:04 PM

Did have some problems with stitches, maybe follow-up with a nurse to check all is ok would be good. Extremely pleased with the result, was not sure what to expect, look wide-awake now and not tired looking all the time. Not as painful as I expected, totally painless during the actual surgery.. Eyes more or less back to normal within 2 weeks.

5/18/2015 9:37 PM

Felt fully informed at all levels including risk so was able to make informed decisions. Wouldn’t hesitate to recommend Mr Oliver, was very happy with my treatment.

5/7/2015 6:48 PM

The only problem I had was being invoiced the wrong amount by MSG due to the MSG not updating their records with a different procedure to what I had intended to have. So this was purely a communication problem between the admin departments of the two sides.

3/30/2015 1:09 PM

Mr Oliver and his team were excellent through the whole process, Everything was explained to me in great detail so I knew what to expect, also no question was too small and always answered. I can’t thank Mr Oliver enough for the work he has done for me, it’s chaned my life given me so much more confidence, after care has be brilliant also,

3/5/2015 11:22 AM